Help and FAQ
Questions, answered plainly.
Joining, profiles, matching, messaging, billing, safety and your account. Can’t find it? Contact support.
About the site
Who is Step-Free Dating for?
Singles 35 and over with any disability, and people 35 and over who would like to date them. You can be here for something serious, dating, or to see where it goes.
Is it only for wheelchair users?
No. Wheelchair users are very welcome, and so is everyone else. The site is for people with any disability, visible or not, and for people who want to date them.
Does “free” in the name mean the site costs nothing?
No. “Step-free” is about fewer barriers, the way a step-free entrance is about access. Joining the site is free; optional VIP and VIP+ upgrades are paid.
Is joining free?
Yes. Everyone starts on a free membership. You can browse profiles, like and match, and send and receive messages, with some limits. VIP and VIP+ are optional upgrades.
How do I create a profile?
Choose Create your profile, add photos and write a little about yourself and what you are looking for. Share as much or as little about your life as you like. You can look around straight away — no paid plan required to get started.
How does matching work?
You can search, like and match with people you want to meet, then message them one to one. Keep early chats on the site until you both feel ready to meet in person.
How do I stay safe?
Use block and report if something feels off. Keep early conversations on the site, and never send money or gift cards to someone you have only met online. For meeting in person, choose a public place and tell a friend. Read the safety page.
How do I contact support?
Go to the contact page for how to reach the support team about your account, billing or safety.
Membership, billing and plans
Does my membership renew automatically?
The 1, 3 and 6 month plans renew automatically at the same amount until you cancel. The 12 month plans are a single payment and do not renew.
How do I cancel?
You can cancel at any time, and you keep your membership until the end of the period you have paid for. Our Terms and Conditions explain how.
Do you give refunds?
Refunds are covered in our Terms and Conditions, which explain when one applies where you live.
Will I see the price before I pay?
Yes. The upgrade screen shows the exact amount and how often it renews before you pay, and that is what you are charged. It can differ from this page, as prices and offers can change and vary by location.
What do I get with VIP?
Unlimited messaging, posting and commenting, advanced search with unlimited results, see who likes you, unlimited likes and rewinds, read receipts, messages that stand out in other members' inboxes, Incognito, private group chats, VIP and Verified chat rooms, access to additional chat rooms, and 3 free Super Matches and 1 free Boost every week.
What does VIP+ add?
Everything in VIP, plus priority placement for your profile, an enhanced profile design and the VIP+ badge.
Are Super Matches and Boosts included?
VIP and VIP+ include 3 free Super Matches and 1 free Boost every week. Free members get 1 free Super Match a week. Anyone can buy more in packs. Free Boosts do not build up, so you hold at most one at a time, and they end if your membership ends. Boosts you buy are yours to keep.
What are Super Matches and Boosts?
A Super Match lets you send a message to someone that they will always be able to read and reply to, and prioritises your profile to them for 24 hours. A Boost gives your profile priority placement across the app for 60 minutes.
Is there a free trial?
No. Joining is free, and you can upgrade whenever you choose.
Still stuck?
If you need help with an account, a charge, or something that did not feel right, start on the contact page.