Billing and cancelling
How billing works, in plain language.
This page explains how paid plans bill and renew, how to cancel, what happens to your benefits, and where refunds are explained. It is a guide, not a replacement for the Terms and Conditions.
How plans are paid
The 1, 3 and 6 month plans renew automatically at the same amount until you cancel. The 12 month plans are a single payment and do not renew.
Weekly prices are for comparison only. You pay the amount charged up front for the whole plan. The upgrade screen shows the exact amount and how often it renews before you pay, and that is what you are charged.
How to cancel, and what you keep
You can cancel at any time, and you keep your membership until the end of the period you have paid for. Our Terms and Conditions explain how.
Cancelling a paid plan does not delete your profile. You can keep a free membership after the paid period ends, or close your account if you would rather leave.
If you have added VIP+ as a separate subscription, you can cancel it on its own at any time, and it ends automatically if your VIP membership ends.
Refunds
Refunds are covered in our Terms and Conditions, which explain when one applies where you live.
In plain language, the Terms say that purchases are generally final and non-refundable, except where local law requires a refund. The Terms also describe a short cancellation right in some US states and in Israel. For the EU, the EEA, the UK and Switzerland, the Terms say the 14-day cooling-off period does not apply because this is an instant-access digital product.
Super Matches and Boosts are not eligible for partial refunds.
A request to support is not a promise that a refund will be approved. Never send a password, one-time code, full payment-card number or card security code.
The official answers, together
Does my membership renew automatically?
The 1, 3 and 6 month plans renew automatically at the same amount until you cancel. The 12 month plans are a single payment and do not renew.
How do I cancel?
You can cancel at any time, and you keep your membership until the end of the period you have paid for. Our Terms and Conditions explain how.
Do you give refunds?
Refunds are covered in our Terms and Conditions, which explain when one applies where you live.
Will I see the price before I pay?
Yes. The upgrade screen shows the exact amount and how often it renews before you pay, and that is what you are charged. It can differ from this page, as prices and offers can change and vary by location.
Is there a free trial?
No. Joining is free, and you can upgrade whenever you choose.
Full terms, including cancelling and refunds, are in our Terms and Conditions. Need a hand with a charge or a cancellation? Contact support.