1
Account or login
If you can sign in, contact support from your account and describe what happens, including any error message. If you cannot sign in, use the help options on the members log-in page.
Contact
How to reach support.
Questions about your account, billing or safety? Here is how to get a message to the team. We do not collect support requests on this public page, and we will never ask you for a password or a full card number here.
Pick the right route
2
Billing or cancellation
Say whether you need help understanding a charge, stopping future billing, or asking about a refund. Those are different requests. Read Billing and cancelling first, then contact support from your account if you still need a hand.
3
Safety
If you are in immediate danger, contact emergency services first: 911 in the US, or 999 / 112 in the UK and the EU. For a profile or message that feels wrong, block and report it on the site, then contact support with the profile and a short description.
What to include, and what to leave out
A useful message is short and specific: what happened, when, and which account or profile it involves. For a billing question, include the charge date, amount and currency, plus a transaction reference if you have one.
Never send a password, one-time code, full payment-card number or card security code. We will not ask for those in email or on this page.
From your account
The surest way to reach the team is to contact support once you are signed in. If you cannot log in, use the help options on the members log-in page. We do not publish a support email on this page.